Question 1

What is your exchange and return policy?

Accepted Answer

We truly believe we make some of the most exquisite handcrafted jewels which are a result of intense labour of love and our unique design sensibilities, and we would love to back them up with a life-long guarantee. To ease your online buying experience and to remove all anxiety from the process, we offer a 100% buyback and exchange guarantee. For Further details do read the EXCHANGES AND RETURN (https://www.caraterati.com/shipping-returns)section under EXCLUSIVE SERVICES

Question 2

What payment methods do you accept?

Accepted Answer

We currently accept all major Indian and International credit and debit cards, NEFT or online bank transfers, The CARATERATI Gift Card and RazorPay. For any information on alternative methods please contact our customer service at +91 9560016554, +91 9560649944 or email us at - caraterati@gmail.com.(mailto:caraterati@gmail.com)

Question 3

How can I find out that if an item sold online is available at the store?

Accepted Answer

The availability of an item in store is subject to change. However, for immediate assistance on the same, you can click on the Whatsapp icon or contact our customer service at +91 9560016554, +91 9560649944 or email us at - caraterati@gmail.com.(mailto:caraterati@gmail.com)

Question 4

Is in-store pick up available for pieces bought online?

Accepted Answer

In store pick up for items purchased online is available at our flagship store located in New Delhi. In-store pick up is a great option when you want to try out the piece and check its size in person, when you have a customization need or when you want to browse other choices/alternatives for the product you are looking for. A 2-day prior notice will have to be given to line-up your in-store pick-up to ensure a hassle-free experience. The online invoice received must be carried to the store at the time of pick-up. Also an appointment can always be fixed by clicking the WhatsApp icon given below or by contacting our customer service at +91 9560016554, +91 9560649944. Store pickups can be done from Monday – Saturday, between 11am – 7pm.

Question 5

What if I need extra help or advice about my purchase?

Accepted Answer

From providing the right information on our magnificent jewels, their details and sizing help, to helping you choose the right jewel to match your style or even customizing something that isn’t hard on your pocket and defines your personal style at its best, CARATERATI does it all. Our commitment is to provide you with unparalleled customer service - we are a team of young and dedicated professionals, who believe in building a lifelong relationship with our clients. The CARATERATI experience will leave you mesmerized, as our team leaves virtually no stone unturned to provide you with nothing but the absolute best.
For any kind of assistance with your caraterati.com purchase, you can reach out to our team of stylists and jewelry experts or set up an appointment by contacting us on +91 9560016554, +91 9560649944 or caraterati@gmail.com.(mailto:caraterati@gmail.com) You can read further about our EXCLUSIVE CLIENT SERVICES (https://www.caraterati.com/bespoke)under EXCLUSIVE SERVICES.

Question 6

Are all the diamonds used Certified?

Accepted Answer

CARATERATI deploys a robust procurement and manufacturing process, where each jewel is handcrafted and supervised by experts at our in-house workshop. We only utilize certified diamonds and stand behind the quality of our jewels and offer an iron-clad, lifetime buyback and exchange.

Question 7

Do you offer personal shopping services?

Accepted Answer

• CARATERATI has an exclusive personal shopping service, where our team of stylists make sure you get exactly what your heart desires. We understand that you are unique and so are your jewelry preferences, needs and budgets. We love to make bold, singular pieces which put in you in a spotlight and are apt for your life’s biggest celebrations. So whether it’s commissioning a dream neckpiece which needs a 100 carat Colombian emerald to be sourced or creating important jewels with far-sized diamonds, CARATERATI does it all. As a complimentary service, our team also provides gift suggestions for all occasions or maybe just a little something for you. Our team also offers you advice and services to personalize your jewels, restore them or simply preserve them. It all starts with a visit to our store where the client expresses their desire and need after which our team handholds them through the process till we have created their dream jewel.
 • Exclusive bridal appointments are set-up at our Bridal Concierge where our team along with the Founder and Chief Designer works directly with the bride-to-be to create designs that are unmatched and truly bespoke. We follow a consultative approach where we handhold the bride through the entire journey, understand the brides personal style and ideation to create a trousseau which is truly a class-apart.
 • The CARATERATI store is a one-stop-shop where you can browse through an inventory of over 350 breathtaking jewels on display and find a jewel for every occasion – be it daily-wear, festive or bridal.

Question 8

How I ensure that my CARATERATI Jewels are always sparkling?

Accepted Answer

Here are a few tips from the CARATERATI Care Guide which will ensure that your jewels are always as sparkly as you are-
 • Don’t wear your CARATERATI to bed as it is the number 1 cause of losing gemstones and wearing out of prongs.
 • A simple polishing cloth can do wonders - Microfiber polishing cloth,      similar to the one you use to clean your sunglasses, is an alternative to      aggressive cleansing methods.
 • The best solution to keep your on-the-go diamond jewels without any precious stones is to use soap and water and gently brush your pieces with a soft toothbrush. CAUTION - This method cannot be used for polki jewelry and diamond jewelry studded with precious stones or pearls.
 • Always keep in mind that your jewels must be the last thing you put on while dressing up, keep them away from any contact with perfumes, chemicals or body lotions.
 • Schedule a 6- monthly check up for your jewels to keep all your jewelry woes at bay.
 • All your jewels must be stored in separate boxes, specially your polki (Uncut diamonds)
 • You must always keep your polki (Uncut diamond) jewels away from any kind of contact from water.
Each CARATERATI jewel is accompanied with an exclusive care guide, which details out about how you can keep your most loved CARATERATI sparkling always!
For Further details do read the JEWELRY CARE s(https://www.caraterati.com/jewelrycare)ection under JEWELRY CARE.

Question 9

What happens if I bought an item online but it doesn’t fit me or I need some changes?

Accepted Answer

If an item purchased on Caraterati.com doesn’t fit or requires changes like change in polish or sizing, you can immediately contact our sales executive on +91 9560016554, +91 9560649944 or caraterati@gmail.com and brief them about the changes. Once the changes have been explained, they will immediately schedule a pick up, the duration for the pick may vary depending on the customers location. Once the pickup has been done, the time taken to incorporate the changes may vary depending upon the nature of the changes. For further information, read the STORE POLICY s(https://www.caraterati.com/storepolicy)ection under EXCLUSIVE SERVICES.

Question 10

Are the pieces displayed on-order or are they ready for delivery?

Accepted Answer

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 7-21 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email when the order has shipped.

All orders are shipped within India via insured courier using BVC Logistics which is India’s largest domestic secure logistics enterprise for precious jewelry. All shipments will be received in the following period:

NCR: Will arrive within 1 business day of shipping

Domestic/Pan India: Will arrive within 2 business days of shipping

International: To share our sparkle worldwide, we are offering free shipping for orders over & above 5500 USD. We ship worldwide using FED-EX/UPS Priority, and custom duties, if any, are not included in our cost. Clients will be responsible for paying any customs duty as required by their country's regulations once the jewels arrive.

Question 11

How long does it take for a custom-made order to be ready?

Accepted Answer

We at CARATERATI specialize in custom-made orders. We understand each client is unique, and so are her preferences, budgets and design sensibilities. Hence, we love to create jewels which are an expression of our client’s personal identity. The duration for custom-made orders varies from 5-45 days. While minor customizations/size fixes take 5-7 days, creating a brand new piece of jewellery may take up to 30 days depending on the intensity of design and labour consumed.

Question 12

What is the In-store pick up service?

Accepted Answer

The caraterati.com in-store pick up service allows you to make a purchase online and pick-up the item from the flagship store in New Delhi. For further details do read the DELIVERY AND IN-STORE PICK UP (https://www.caraterati.com/shipping-returns)section under EXCLUSIVE SERVICES.

Question 13

What should I bring to the store to pick up an item purchased online?

Accepted Answer

Once you purchase an item on Caraterati.com, you will receive an auto-generated receipt with a full payment confirmation on your registered Email account. You can bring a print out of the same or show the confirmation on your mobile phones.

Question 14

How will I know that my item is ready to be picked up?

Accepted Answer

You will receive and in-store pick up notification on your email id followed with a call from our sales executive 2 days prior to your pick up.

Question 15

How do I use my CARATERATI Gift card for a purchase online?

Accepted Answer

When you are making a purchase on Caraterati.com, you will be prompted and asked if you would like to use the amount residing in your CARATERATI Gift Card. Once you decide to use the amount, the same will be deducted from the total amount. Immediately after the transaction is processed, you will receive an Email for the same, followed by a call from our sales executive.

Question 16

How can I check the balance on my CARATERATI Gift Card?

Accepted Answer

You will always receive an official Email with the updated balance of the CARATERATI Gift card after you have made any purchase using the same. You can also reach out to our customer service team on +91 9560016554, +91 9560649944 or caraterati@gmail.com (mailto:caraterati@gmail.com)and they will immediately update you with the same.

Question 17

How do I replace a stolen/Lost CARATERATI Gift Card?

Accepted Answer

In case of loss or theft of the CARATERATI Gift Card, notify us on- +91 9560016554, +91 9560649944 at the earliest. We will ensure it's not mis-utilized and is replaced within one week of notice. For further information read the GIFT CARD (https://amaris-prerna.myshopify.com/pages/help#gift-card1)section under EXCLUSIVE SERVICES.

Question 18

How do I use my CARATERATI Gift card for a purchase online?

Accepted Answer

When you are making a purchase on Caraterati.com, you will be prompted and asked if you would like to use the amount residing in your CARATERATI Gift Card. Once you decide to use the amount, the same will be deducted from the total amount. Immediately after the transaction is processed, you will receive an Email for the same, followed by a call from our sales executive.

Question 19

How do I purchase an CARATERATI Gift card?

Accepted Answer

The CARATERATI Gift Card can be purchased through Caraterati.com, by clicking on the gifts section on the home page. For further details do read the GIFT CARD (https://www.caraterati.com/gift-card)section under EXCLUSIVE SERVICES.

Question 20

Is engraving available at CARATERATI?

Accepted Answer

CARATERATI is pleased to offer custom engraving services in our jewels. However, it will depend on the size and design of the jewel. Engraving of names, special dates, other important words can be done in uppercase letters only and the engraved jewels cannot be returned or exchanged. For additional options and variations kindly contact our jewelry experts on +91 9560016554, +91 9560649944.

Question 21

What does the CARATERATI 100% Brand Trust seal mean?

Accepted Answer

CARATERATI deploys a robust procurement and manufacturing process, where each jewel is handcrafted and supervised by experts at our in-house workshop. We utilize certified diamonds, and all our products are hallmarked by an independent Government-authorized Assay agency to verity its 22k, 18k or 14k gold content. We stand behind the quality of our jewels and offer an iron-clad, lifetime buyback and exchange. Further, every CARATERATI jewel is warranted to be free from defects of materials and workmanship for one year. For further information read the OUR CRAFT s(https://www.caraterati.com/our-craft)ection under ABOUT CARATERATI.

Question 22

Do you ship pan-India?

Accepted Answer

We offer complimentary shipping all over India which is automatically applied during checkout. Absolutely secure and fully insured, we ship our precious beauties using India’s largest domestic secure logistics enterprise for precious jewelry.

Question 23

Do you ship internationally?

Accepted Answer

Caraterati.com is currently not shipping internationally.

Question 24

How do we ensure that the metal used is Gold? And what Karatage?

Accepted Answer

All our products are hallmarked by an independent Government-authorized Assay agency to verity its 22k, 18k or 14k gold content. We stand behind the quality of our jewels and offer an iron-clad, lifetime buyback and exchange. The hallmarking can be seen with a naked eye as well as an eye glass.

Question 25

How do we ensure the Gold/Diamond weight of the product purchased?

Accepted Answer

We at CARATERATI are absolutely transparent about the contents of our jewels. Net gold weight, diamond weight and weight of precious stones is specified under each jewel’s product description. We also provide a detailed note for the same in the invoice which is issued on the CARATERATI letter head, which you will automatically receive via email once the purchase is made.

Question 26

Can I include a personal gift message with the purchase?

Accepted Answer

Yes, you will be given the option to create a personalized calligraphy message with your purchase. The same can be done by contacting our team of experts on +91 9560016554, +91 9560649944 after you have made the purchase.

Question 27

Do you offer complimentary gift wrapping?

Accepted Answer

Our complimentary gift wrapping is applicable on all Online and In-Store purchases. This includes our luxurious brown packaging, wrapped in our signature satin ribbon and an CARATERATI gift card, along with a gift receipt (with prices omitted), to complete the CARATERATI shopping experience.

Question 28

How may I receive a receipt for my online purchase?

Accepted Answer

An Auto-Generated receipt/Invoice will be sent you to via Email immediately after the payment has been processed. This would include a detailed note of net gold weight, diamond weight and weight of precious stones along with the GST charges paid.

Question 29

Are the prices on your website subject to change?

Accepted Answer

The pricing and offers on Caraterati.com are subject to change depending on the current gold rate and availability of the product.

Question 30

Are the prices on your website inclusive of GST?

Accepted Answer

All pricing and offers on Caraterati.com are inclusive of GST charges of 3% which is as per the Government of India’s GST mandate for gold and diamond studded jewellery items. No extra GST will be charged over and above the specified prices.

Question 31

Do you disclose our credit card information to an external source?

Accepted Answer

We use the Order Information, which includes your credit card information to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

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