SHIPPING & RETURNS
SHIPPING POLICY
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 7-21 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email when the order has shipped.
All orders are shipped within India via insured courier using BVC Logistics which is India’s largest domestic secure logistics enterprise for precious jewelry. All shipments will be received in the following period:
Ready to Ship Products
NCR: Will arrive within 1 business day of shipping
Domestic/Pan India: Will arrive within 2 business days of shipping
International: To share our sparkle worldwide, we are offering free shipping for orders over & above 5500 USD. We ship worldwide using FED-EX/UPS Priority, and custom duties, if any, are not included in our cost. Clients will be responsible for paying any customs duty as required by their country's regulations once the jewels arrive.
Made to Order Products
Certain pieces in our collection are made to order to ensure the highest quality and craftsmanship. These products require additional time for production. The estimated dispatch time for made-to-order items is 2-3 weeks ( excluding weekends ) from the date of order confirmation. If there are any delays, we will inform you promptly.
If you need to meet a certain (specific) deadline or need expedited shipping, we may be able to accommodate your request.
Please email us at caraterati@gmail.com
In-store pick-up – All orders placed online can also be picked up from our flagship store in New Delhi. An in-store pick up can be set up by calling us at +91 9560016554 or emailing us at caraterati@gmail.com, anytime before or after the order has been placed. A 2-day prior notice will have to be given to line-up your in-store pick-up to ensure a hassle-free experience. The online invoice received must be carried to the store at the time of pick-up.
The pick-up days may vary depending on the status of the item, i.e. in-stock or on custom made basis.
Store address - B-34/13, G.T.K. Road Industrial Area, Ashok Vihar, New Delhi, 110033
Store Hours - 11am – 7pm, Monday – Saturday.
Contact details - +91 9560649944, +91 9560016554
LIFETIME RETURN & EXCHANGE POLICY
We truly believe we make some of the most exquisite handcrafted jewels which are a result of intense labour of love and our unique design sensibilities and we would love to back them up with a life-long guarantee. To ease your online buying experience and to remove all anxiety from the process, we offer a 100% buy back and exchange guarantee. So if you don’t have a positive experience for ANY REASON and our customer service team is not able to set it right for you, or the jewels do not match your expectations, an exchange or a return can be initiated anytime by calling our Customer Service at +91 9560016554, +91-9560649944 between 11 am - 7 pm IST, Monday - Saturday or by emailing us at caraterati@gmail.com, and we will take the responsibility to make it right.
EXCHANGE – We understand that sometimes you may not find your ideal jewel in one-go. Hence, CARATERATI offers a zero-deduction first exchange to make it right for you. The exchange request must be initiated within 7 days of receipt of product for a zero-deduction exchange along with the code of the product you want it be exchanged with. The jewel to be exchanged should be in the same condition as it was purchased. If we receive an exchange request for a jewel that has been used or damaged or the security tag has been tampered with, we will not be able to offer a zero-deduction exchange. You can then request to have it shipped back at your expense. For an exchange after a period of 7 days, a restocking fee of 10% of the order value will be levied on the exchange of diamond jewellery and 20% of the order value will be levied on the exchange on gemstone jewellery (after deducting taxes & labour charges). This option is available for the life-time of the jewel purchased. A complimentary pick up of your jewel will be arranged by us within 48 working hours of receiving your request. Our customer service team would proactively reach out to settle any incremental/reduced purchase value.
RETURN – Your satisfaction is our number one priority. In the unlikely event that we process an order incorrectly or you receive a damaged item, we will gladly replace it or accept it for a full refund at our expense. The return request must be initiated with 7 days of receipt of the product for a zero-deduction. While the initial shipping is free, the shipping cost of return will have to be borne by the customer. A pickup of your jewel will be arranged by us within 48 working hours of receiving your request. The jewel should be returned in the same condition as it was purchased. If we receive a return that has been used or damaged or the security tag has been tampered with, we will not be able to offer a zero-deduction return. You can then request to have it shipped back at your expense. For a return initiated after a period of 7 days and for the entire lifetime of the jewel, a deduction of 20% of the order value will be levied on the return of diamond jewellery and 30% of the order value will be levied on the return on gemstone jewellery (after deducting taxes & labour charges). This option is available for the life-time of the jewel purchased.
REFUND PROCESS – Once the jewel has been picked up by the courier team, kindly allow us up to 20-25 business days to credit the amount back in your account.
Business days are Monday-Friday except for national holidays. Return and exchange processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at caraterati@gmail.com or by phone at +91 9560016554, +91-9560649944 between 11 am - 7 pm IST, Monday- Saturday.
For In-store returns and exchanges, bring your invoice or receipt (required) to our flagship store during our store operational hours 11AM – 7PM (Monday to Saturday).
DISCLAIMER – Due to increased volume of orders and a smaller team, you may experience a longer waiting period to receive your order. We appreciate your patience and hope to deliver sparkles and love at the earliest.